Credit Card Processing Reviews

Reviews & Complaints

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General Disclaimer: All review sites can be biased and manipulated by competitors. For example, many postings on Ripoff Report, Yelp, Complaints Board, and other sites may have been written by competitors or PR firms acting on behalf of one company or another. As a result, it takes more research to find out if a company is good or bad. BBB ratings are also tough to decipher, since companies with hundreds of complaints will have an A+ ratings, but similar sized companies with a handful of issues will get an F rating. A better guide than the number of complaints would be a reading of how the complaints were resolved. Finally, the biggest processors will usually get the most complaints, and in more than a few of those complaints the issue will involve improprieties on behalf of the merchant that got accounts pulled by parties like Visa and MasterCard, so the processor had not actual hand in the complaint.
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Chase Paymentech Reviews and Complaints

Chase Paymentech is the credit card processing and merchant services division of JP Morgan Chase bank. It has over 200,000 merchants along with support for a variety of credit card processing needs including terminals, ecommerce, mobile wallets, and EMV cards. They also feature solutions for smartphones and ecommerce.

Paymentech Applause and Problems

Paymentech is listed as the #1 payment processor and processed over 400 billion dollars in volume in 2009. Started in 1985, they have gone through a variety of name changes including First USA merchant services. As the official merchant services subsidiary of JPMorgan Chase Bank, they are a first choice for Chase Bank's multitude of business customers. Paymentech features the Orbital suite of products, including a virtual terminal, payment gateway, and managed billing. They also support Point of Sale and credit card terminal equipment. Paymentech is also known for releasing a Cyber Holiday Pulse Index, which measures online shopping during the holdiay season over a large sample of retailers.