Credit Card Processing Reviews

Reviews & Complaints

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General Disclaimer: All review sites can be biased and manipulated by competitors. For example, many postings on Ripoff Report, Yelp, Complaints Board, and other sites may have been written by competitors or PR firms acting on behalf of one company or another. As a result, it takes more research to find out if a company is good or bad. BBB ratings are also tough to decipher, since companies with hundreds of complaints will have an A+ ratings, but similar sized companies with a handful of issues will get an F rating. A better guide than the number of complaints would be a reading of how the complaints were resolved. Finally, the biggest processors will usually get the most complaints, and in more than a few of those complaints the issue will involve improprieties on behalf of the merchant that got accounts pulled by parties like Visa and MasterCard, so the processor had not actual hand in the complaint.
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Elavon Reviews and Complaints

Elavon Merchant Services is perhaps best known to the public as the processing backbone behind Costco's merchant services offering. An industry giant, they are the fourth largest processor in the United States of America and one of the top acquirers in Europe. Elavon was previously known as NOVA and is often informally referred to in that way from clients who may have been processing with them for a number of years.

Elavon Praise and Problems

A subsidiary of US Bancorp, Elavon offers a wide range of procesing services in over 30 countries and has over one million customers. As such, the number of complaints in the BBB and on complaints boards is high, but this does not necessarily indicate bad service. Typical complaints revolve around early termination fees and compliance charges, but in all fairness just about every other merchant builds these fees into their contracts, and PCI compliance fees are often mandated by acquirers and card associations if the customer's setup is not up to current PCI standards.