Square Credit Card Processing Reviews

Reviews & Complaints

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General Disclaimer: All review sites can be biased and manipulated by competitors. For example, many postings on Ripoff Report, Yelp, Complaints Board, and other sites may have been written by competitors or PR firms acting on behalf of one company or another. As a result, it takes more research to find out if a company is good or bad. BBB ratings are also tough to decipher, since companies with hundreds of complaints will have an A+ ratings, but similar sized companies with a handful of issues will get an F rating. A better guide than the number of complaints would be a reading of how the complaints were resolved. Finally, the biggest processors will usually get the most complaints, and in more than a few of those complaints the issue will involve improprieties on behalf of the merchant that got accounts pulled by parties like Visa and MasterCard, so the processor had not actual hand in the complaint.
Problems & Ripoff

Reviews and Complaints for Square

At the present time, Square is the most ubiquitous and recognizable tool for processing credit cards. The small white squares that plug into smartphones enable ordinary people to take credit cards for yard sales, personal debts, special events, and a variety of transactions where cash was preferred and checks were discouraged. Now, the bake sale fundraiser, flea market seller, and ordinary citizen may be sporting a Square credit card device. At present, they are charging 2.75% per swipe and advertise next day deposits.

Square Issues and Testimonials

Note: many processing companies may use old information when referencing Square. They may make claims like "Square is not PCI Compliant" or say "Square has no customer service," when in fact these claims may no longer be true. A processor may also make the claim that "Square is not encrypted" when in fact this problem has been taken care of. When in doubt, visit their website and do your own research. Since the writing of the information below, they have released a Square Register that is being sold in places like Best Buy, and may be ideal for small shops who don't process enough credit card data to make the use of regular credit card terminals feasible.

Since 2011, Square credit card readers have been seen as a force in the credit card processing field, but that does not mean that Squareup has been all that negative for the industry as a whole. As an entry-level device, Square lets consumers take credit cards with their smartphones. Many micro-businesses have started out with Square payment processing and then decided to move toward more professional equipment and merchant services. Where Square was once seen as a threat and a disruptive service in the payment processing arena, it has instead hastened the acceptance of credit cards over cash.

Many current complaints about Square involve customer service and holds placed on transactions. Naturally, large-volume sales necessitate an added layer of security, which is not always amenable to the consumer when monies are held for over a week. Customer support has largely been achieved through email and online forms, but it appears that telephone-based service is going to become more commonplace. Early readers also had more issues with swiping the credit card number, and did not encrypt the information between the reader and the smartphone app, so it was possible to adapt these readers into credit card skimmers. New technology has been introduced that takes care of some of these early questions. Additionally, Square's marketplace is becoming more crowded, with dongles and apps like PayAnywhere and PayPal creating readers in other shapes. In fact, there are even smartphone readers that are attached to merchant accounts, so businesses can get PCI compliant card processing with a smartphone. Despite all this, credit card terminals still are a strong seller, and it is quite possible that Square has conditioned business owners into taking cards when they would not have done so in the past.